Frequently Asked Questions (FAQ)

1. What is ClubStar?

ClubStar is a web-based application designed to streamline club management processes, providing tools for scheduling, member access, and other essential features tailored for sports/hobby groups and CASC organisations. We know that many clubs use a combination of different apps and Clubstar aims to provide the essential tools and features in one place.

2. How can I contact ClubStar?

You can reach us via our Contact Us page, where you can fill out a form, or you can email us directly at info@clubstar.app.

3. Is there a free trial available?

Our 'essential' tier for our core system does include up to five members without charge; so as long as you stay within this limit you will not be charged, allowing you to evaluate the system before fully committing by adding your full membership.

4. What payment methods do you accept?

We accept payment via invoice, which can be settled through bank transfer or other methods as agreed upon during the sign-up process.

5. Is my data secure with ClubStar?

Absolutely! We take data security very seriously and implement measures to protect your information in accordance with UK & EU GDPR regulations, which are some of the strongest in the world.

6. Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time. We believe in flexibility and want you to feel confident in your choice to use ClubStar.